okvet Frequently Asked Questions

okvet requires identity verification before processing withdrawals and unlocking full account features. This is a standard Know Your Customer (KYC) process required by our licensing obligations. Accepted Philippine government-issued IDs include:

• Philippine Passport
• Driver's License (LTO)
• SSS / UMID Card
• PhilSys National ID
• PRC Professional ID
• Voter's ID

You may also be asked to submit a proof of address (utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. Verification is typically completed within 24–48 hours on business days.

No. Each player is permitted to hold only one active okvet account. Creating multiple accounts (also called "multi-accounting") is strictly prohibited and is a violation of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any pending bonuses or winnings may be forfeited. If you've accidentally created a duplicate account, contact our support team immediately to resolve the situation.

On the okvet Login page, click the "Forgot Password" link below the login form. Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll assist you directly.

You can update most contact details (email address, phone number, preferred language) through your account settings after logging in. However, changes to core identity information – such as your full legal name or date of birth – require a support request and may need additional verification documents. This is to protect your account from unauthorized changes. Contact our support team via live chat or email at [email protected] for assistance.

okvet supports a wide range of payment methods popular with Filipino players:

• E-Wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (PHP / ₱). We're continuously working to add more payment options to make banking at okvet as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at okvet varies by payment method, but is generally set at ₱100 for e-wallet methods like GCash and PayMaya, making it accessible for players at all budget levels. Card deposits may have a slightly higher minimum. Check the cashier section of your okvet account for the exact minimums per payment method, as these may be updated from time to time.

Most deposits at okvet are processed instantly or within a few minutes. GCash and PayMaya deposits are typically credited to your okvet account in under 2 minutes. Online banking transfers (BPI, BDO, Metrobank) may take up to 30 minutes during peak hours. Card deposits are usually instant but may occasionally take up to 15 minutes depending on your card issuer.

okvet does not charge any fees on deposits from our side. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their applicable charges. okvet has no control over third-party payment provider fees.

To withdraw from okvet, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method, enter the amount, and confirm. Your withdrawal will be reviewed by our finance team before being processed. Make sure your account is fully verified (KYC complete) before requesting a withdrawal – unverified accounts cannot process withdrawals.

okvet processes withdrawal requests within 1–3 business days after approval. E-wallet withdrawals (GCash, PayMaya) are typically the fastest, often arriving within a few hours of approval. Bank transfers (BPI, BDO, Metrobank) may take 1–2 additional business days depending on your bank's processing times. Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal at okvet is generally ₱500. Maximum withdrawal limits vary by account level and payment method. Standard accounts have a daily withdrawal limit of ₱50,000. VIP and verified high-volume players may have higher limits. For specific limits applicable to your account, check the Cashier section or contact our support team.

Common reasons for withdrawal delays or rejections include:

• Incomplete KYC verification – your identity documents haven't been fully verified yet
• Active bonus wagering requirements that haven't been met
• Withdrawal amount exceeds your daily or account limit
• Payment details entered don't match your verified account information
• Suspicious activity flag triggered a security review

If your withdrawal was rejected, you'll receive a notification with the reason. Contact our 24/7 live chat support for clarification and to resolve the issue as quickly as possible.

okvet offers a wide variety of games designed for Filipino players, including:

• Dragon Tiger – a fast-paced card game popular across Asia and the Philippines
• Dragon Hatch – an exciting slot-style game with dragon-themed mechanics
• Slots – hundreds of slot titles from leading game providers
• Bingo – classic and modern bingo variants loved by Filipino players
• Live Casino – real dealers, real tables, streamed live to your screen

New games are added regularly. Check the okvet Casino section for the latest additions to our game library.

Dragon Tiger is one of the simplest and most exciting card games at okvet. One card is dealt to the Dragon position and one to the Tiger position. You bet on which side will receive the higher card – Dragon, Tiger, or a Tie. The game uses standard card rankings (Ace is lowest, King is highest). It's fast, straightforward, and perfect for both new and experienced players. okvet's Dragon Tiger tables are available in both standard and live dealer formats.

Yes. All games at okvet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are audited by independent testing laboratories to verify RNG integrity and Return to Player (RTP) accuracy. Live dealer games are streamed from professional studios with real cards and real dealers, ensuring complete transparency.

Absolutely. okvet is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS – no app download required. The okvet platform automatically adjusts to your screen size, giving you a smooth gaming experience whether you're on a smartphone or tablet. For the best experience, we recommend using an updated version of Chrome or Safari and a stable internet connection.

okvet offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed in the Promotions section of your account after registration. Bonuses are subject to wagering requirements – meaning you need to play through the bonus amount a certain number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any promotion.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering – slots typically contribute 100%, while table games like Dragon Tiger may contribute less. Check the specific bonus terms for full details.

Yes, most bonuses at okvet have an expiry period. Typically, bonuses must be claimed within 7 days of being credited and wagering requirements must be completed within 30 days. Expired bonuses and any associated winnings are forfeited. You'll receive a notification before your bonus expires so you have time to use it. Check the Promotions section of your account for the exact expiry date of each active bonus.

okvet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We follow strict data protection practices in line with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please review our Privacy Policy.

If you suspect your account has been accessed without your permission, take these steps immediately:

• Change your password right away via the account settings or the Forgot Password link
• Contact okvet's 24/7 live chat support to flag the suspicious activity
• Request a temporary account freeze while the issue is investigated
• Check your registered email for any login notifications you didn't initiate

Yes. okvet supports two-factor authentication (2FA) for an added layer of account security. When enabled, you'll be required to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. We strongly recommend enabling 2FA in your account security settings to protect your okvet account and funds.

The minimum age to play at okvet is 21 years old. This is the legal minimum age for casino-style gambling in the Philippines as regulated by PAGCOR (Philippine Amusement and Gaming Corporation). We enforce this strictly through our KYC identity verification process. Any account found to belong to a player under 21 will be immediately closed and all funds returned to the payment source.

okvet offers several tools to help you manage your gaming:

• Self-Exclusion: Suspend your account for a set period (24 hours to permanent). Contact live chat to activate.
• Cooling-Off Period: A short break of 24 hours to 6 weeks without permanently closing your account.
• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Session Reminders: Get notified after a set amount of play time.

For more details on all available tools, visit our Responsible Gaming page. If you're struggling with problem gambling, the NCMH Crisis Hotline (1553) is available 24/7 in the Philippines.

Yes. okvet allows you to set deposit limits on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately. Limit increases require a 24-hour waiting period – this is intentional, to prevent impulsive decisions during a losing session. Contact our 24/7 live chat support to set or adjust your limits at any time.

okvet's customer support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: Available directly on the okvet platform – the fastest way to get help
• Email: [email protected] – for non-urgent inquiries, document submissions, and formal complaints

Our support agents are fluent in English and Filipino, so feel free to reach out in whichever language you're most comfortable with.

Live chat responses are typically immediate or within a few minutes, even during peak hours. Email responses are usually sent within 24 hours on business days. For urgent matters – such as suspected unauthorized account access, a missing deposit, or a withdrawal issue – we always recommend using live chat for the fastest resolution.

If you have a complaint that hasn't been resolved through our standard support channels, you can escalate it by sending a formal written complaint to [email protected] with the subject line "Formal Complaint – [Your Account Username]". Include a detailed description of the issue, relevant dates, transaction IDs, and any supporting screenshots. Our compliance team will review your complaint and respond within 5 business days with a resolution or update.